One of the more challenging parts of running a service business is deciding how to handle last-minute cancellations, missed appointments and late arrivals. I aim for a thoughtful fairness. The new policies are below. I’m usually happy to be flexible about the policies when illness or emergencies strike. No doubt, if we’re working together, you will be someone who is respectful of my time, so this won’t be an issue.
I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to other clients, and out of a necessary consideration for my time, the following policy will be honored.
Failure to cancel or reschedule at least 24 hours before the start of the appointment time will result in a full charge of the scheduled massage appointment.
Ideally, you’ll give me closer to 24-48 hours notice when possible. I trust your judgement and consideration. Should I need to apply the cancellation policy, you will be notified by phone, text or through email that payment is required prior to your next scheduled appointment.
HOW TO CONTACT ME-
If a true emergency presents itself that conflicts with your appointment, you must notify me immediately through any medium necessary. Call or text me at (210) 705-0644 or email me at firstname.lastname@example.org
It is your responsibility to ensure you have received a reply from me to confirm your cancellation or rescheduling BEFORE your missed appointment time.
If you arrive late, your session may be shortened. You will be charged the full amount of the scheduled session.
Anyone who either forgets or consciously chooses to forgo their appointment for what ever reason will be considered a “no show”. They will be charged for their missed appointment and future service will be denied.
Working with me, you agree to honor this cancellation/rescheduling policy.
Thank you for your cooperation in this matter.
Nguyet “Vikki” Howard
BSW, License Massage Therapist,
Owner-Skillful Touch Massage