Cancellation/Rescheduling Policy

Cancellation/Rescheduling Policy



One of the more challenging parts of running a service business is deciding how to handle last-minute cancellations, missed appointments and late arrivals. I aim for a thoughtful fairness. The new policies are below. I’m usually happy to be flexible about the policies when illness or emergencies strike. No doubt, if we’re working together, you will be someone who is respectful of my time, so this won’t be an issue.


Failure to cancel or reschedule at least 24 hours before the start of the appointment time will result in a full charge of the scheduled massage appointment.

Ideally, you’ll give me closer to 24-48 hours notice when possible. I trust your judgement and consideration. Should I need to apply the cancellation policy, you will be notified by phone, text or through email that payment for the last minute cancellation is required prior to or is due at your next scheduled appointment.


If a true emergency presents itself that conflicts with your appointment, you must notify me immediately through any medium necessary.  Call or text me at (210) 705-0644 or email me at

It is your responsibility to ensure you have received a reply from me to confirm your cancellation or rescheduling BEFORE your missed appointment time.

Late Arrivals

If you arrive late, your session may be shortened. You will be charged the full amount of the scheduled session.

No Shows

Anyone who either forgets or consciously chooses to forgo their appointment for what ever reason will be considered a “no show”.  They will be charged for their missed appointment and future service will be denied.

By working with me you agree to honor this cancellation/rescheduling policy.

Nguyet “Vikki” Howard
BSW, License Massage Therapist,
Owner-Skillful Touch Massage